We love to get feedback, both positive and negative. It helps us feel like we are doing a worthwhile job and helps us focus on the correct areas where improvement may be needed.
Complaints
As an organisation we love to grow and improve. We believe
one of the best ways to do this is feedback from those who
receive care from us! Please complete the form below to tell
us if you are not happy with the service provided. We hope this
will help us tweak and refine our service, ensuring we meet and
exceed your expectations at all times.
Alternatively, please click here to view our complaints policy.
Concerns
Should you have any concerns at all, we’d love to hear
them so we can investigate and rectify any situations as
needed. We encourage all of our clients and their relatives
to raise any concerns they may have, no matter how small
you think it may be. If it concerns you, it concerns us and
we’d love to have the opportunity to change things to suit
your needs and preferences. Fill in the form below and one
of the management team will be in touch to discuss and agree
a plan to resolve things.
Comments
Any comments you wish to make will be very much
welcomed and listened to. All comments that are made
will be reviewed and consideration given as to whether
action needs taking (positive or negative).
Compliments
We love to heat when we’re getting it right too! Staff all
work very hard and it is nice to be able to pass on good
feedback and appreciation. Fill in the form below and
we will make sure this gets passed on to the team.
Feel free to name individuals or teams who have gone
out of their way to provide a good service.
